I had a wonderful time with my small children, my extended family. We loved being right on the beach and went into the ocean daily. We also enjoyed taking advantage of having access to a chef who prepared meals upon request.

I had a wonderful time with my small children, my extended family. We loved being right on the beach and went into the ocean daily. We also enjoyed taking advantage of having access to a chef who prepared meals upon request.

Manager's Response

The hacienda is quite charming, beautiful, and spacious. We were a family group of 11, six adults and five children with plenty of room to spread out. The two 12 year olds loved having their own "casita". We especially enjoyed the beautiful patio overlooking the beach. It was too chilly for the adults to swim since the pool was not heated. Our husband/wife cooking and cleaning team did a great job with our meals and daily clean up. Only one significant problem with this home: serious lack of hot water for showering for the entire stay. Although I reported it immediately and several times, we rarely had a hot shower. Our approach to the gorgeous beach and to get into the water was challenging for older people. Lots of rocks and coral to be walked on to get into the water. Water shoes are a must. That being said, it was a great area for snorkeling for the younger family members. It was great that the life vests, kayaks, etc were provided. All in all it was a wonderful, memorable experience.

The hacienda is quite charming, beautiful, and spacious. We were a family group of 11, six adults and five children with plenty of room to spread out. The two 12 year olds loved having their own "casita". We especially enjoyed the beautiful patio overlooking the beach. It was too chilly for the adults to swim since the pool was not heated. Our husband/wife cooking and cleaning team did a great job with our meals and daily clean up. Only one significant problem with this home: serious lack of hot water for showering for the entire stay. Although I reported it immediately and several times, we rarely had a hot shower. Our approach to the gorgeous beach and to get into the water was challenging for older people. Lots of rocks and coral to be walked on to get into the water. Water shoes are a must. That being said, it was a great area for snorkeling for the younger family members. It was great that the life vests, kayaks, etc were provided. All in all it was a wonderful, memorable experience.

Manager's Response

We had a fantastic time staying at Casa San Francisco. The accommodations were very comfortable and the staff was friendly and fantastic. The pool was a huge hit for the kids and the location was accessible to restaurants and Xel-Ha. We would absolutely book a stay again

We had a fantastic time staying at Casa San Francisco. The accommodations were very comfortable and the staff was friendly and fantastic. The pool was a huge hit for the kids and the location was accessible to restaurants and Xel-Ha. We would absolutely book a stay again

Manager's Response

My family and I enjoyed unforgettable days at Casa San Francisco, everything was very good, Jorge and his wife were very attentive and friendly. The only detail was the Wifi, it always gave us problems. Otherwise everything was fabulous and we will definitely return next year!

My family and I enjoyed unforgettable days at Casa San Francisco, everything was very good, Jorge and his wife were very attentive and friendly. The only detail was the Wifi, it always gave us problems. Otherwise everything was fabulous and we will definitely return next year!

Manager's Response

Us, our 3 adult children and one of their significant others, and 2 teenaged children, plus one grandmother. 9 of ys total and the house was perfect! We lived every moment in the home and on the piol deck. The bedrooms were so spacious and charming. We cannot wait to return!

Us, our 3 adult children and one of their significant others, and 2 teenaged children, plus one grandmother. 9 of ys total and the house was perfect! We lived every moment in the home and on the piol deck. The bedrooms were so spacious and charming. We cannot wait to return!

Manager's Response

If a family could "walk into" a lifetime dream, we achieved it from 12/26/23 - 1/2/24 as our 3 children and their significant others joined us in a week of what undoubtedly will serve as a memory for the rest of our lives. Casa San Francisco was the perfect location to bring us all together. Our adult kids, all north of 30 years, their partners, and our 12 year old grand-daughter relished our time together as we made a memory that we know will last a lifetime. The people that made it so worthwhile took
"class of service" to a new heights through the incessant commitment of Guille, the Property Manager and Noemi & Jorge, the couple that served as both our house cleaners and chefs. Every single aspect of our trip was "Class A" with Guille offering answers to every question we had about tipping, utilizing the premises, local etiquette and everything in between. Guille went out of her way to make sure she was always availabe to contact regardless of what we needed assistance with. The property and the grounds were immaculate and the sleeping accommodations were akin to a 5-star hotel and in all ways, even better. Noemi and Jorge' made cooked for us daily combining native Latin dishes with meals of our preference. Their commitment daily, was to keep our rental clean and make sure meals were prepared exceptionally. At this point of our lives, it is difficult to bring all of our children together and this vacation was truly the trip of a lifetime. The ocean was warmer than most pools we've been in and the water "toys" (kayaks) allowed us to adventure hundreds of yards away from the beach and still be able to stand in clear water up to our waists. It is CRITICAL to use water-shoes as they are a difference-maker in wading out from the beach. If you are looking for that "perfect place" to share time, privacy, a beautiful ocean and scenery, memories and A+ service from a VERY committed team of hosts, then you have found it at Casa San Francisco.

If a family could "walk into" a lifetime dream, we achieved it from 12/26/23 - 1/2/24 as our 3 children and their significant others joined us in a week of what undoubtedly will serve as a memory for the rest of our lives. Casa San Francisco was the perfect location to bring us all together. Our adult kids, all north of 30 years, their partners, and our 12 year old grand-daughter relished our time together as we made a memory that we know will last a lifetime. The people that made it so worthwhile took <br/>"class of service" to a new heights through the incessant commitment of Guille, the Property Manager and Noemi & Jorge, the couple that served as both our house cleaners and chefs. Every single aspect of our trip was "Class A" with Guille offering answers to every question we had about tipping, utilizing the premises, local etiquette and everything in between. Guille went out of her way to make sure she was always availabe to contact regardless of what we needed assistance with. The property and the grounds were immaculate and the sleeping accommodations were akin to a 5-star hotel and in all ways, even better. Noemi and Jorge' made cooked for us daily combining native Latin dishes with meals of our preference. Their commitment daily, was to keep our rental clean and make sure meals were prepared exceptionally. At this point of our lives, it is difficult to bring all of our children together and this vacation was truly the trip of a lifetime. The ocean was warmer than most pools we've been in and the water "toys" (kayaks) allowed us to adventure hundreds of yards away from the beach and still be able to stand in clear water up to our waists. It is CRITICAL to use water-shoes as they are a difference-maker in wading out from the beach. If you are looking for that "perfect place" to share time, privacy, a beautiful ocean and scenery, memories and A+ service from a VERY committed team of hosts, then you have found it at Casa San Francisco.

Manager's Response

The house and location were great. Taxis are expensive (to go 1.1 miles was $25 USD one way!) The pool isn’t heated so if it hasn’t been warm enough to heat it up it is COLD! I would stay here again as the staff and house were great! I would look for a closer location given the high costs of taxis.

The house and location were great. Taxis are expensive (to go 1.1 miles was $25 USD one way!) The pool isn&#x2019;t heated so if it hasn&#x2019;t been warm enough to heat it up it is COLD! I would stay here again as the staff and house were great! I would look for a closer location given the high costs of taxis.

Manager's Response

Wir hatten tolle Tage im Casa San Francisco. Das Haus entspricht den Bildern, das Security-Team hat uns bei Anliegen unterstützt und auch die Hausmanagerin war sehr um uns bemüht. Es war alles bestens, einzig das WiFi war defekt. Wir bekamen zwar ein alternatives, das hat aber leider nicht zufriedenstellend funktioniert.
Empfehlen können wir auch das Kochservice von Noemi und Jorge! Es war köstlich!
Sollten wir nochmals in die Region kommen, ist Casa San Francisco unsere erste Wahl für‘s Wohnen.

Wir hatten tolle Tage im Casa San Francisco. Das Haus entspricht den Bildern, das Security-Team hat uns bei Anliegen unterstützt und auch die Hausmanagerin war sehr um uns bemüht. Es war alles bestens, einzig das WiFi war defekt. Wir bekamen zwar ein alternatives, das hat aber leider nicht zufriedenstellend funktioniert.<br/>Empfehlen können wir auch das Kochservice von Noemi und Jorge! Es war köstlich!<br/>Sollten wir nochmals in die Region kommen, ist Casa San Francisco unsere erste Wahl für&#x2018;s Wohnen.

Manager's Response

Loved the home for our family vacation. Was a fantastic house with fantastic staff! You won’t be disappointed staying here. We were all very happy.

Loved the home for our family vacation. Was a fantastic house with fantastic staff! You won&#x2019;t be disappointed staying here. We were all very happy.

Manager's Response

Excellent

Excellent

Manager's Response

We stayed with our two children, my sister her husband and two children, and my parents. It was amazing! Everything you need in one place. The management team as well as the onsite staff were very eager to help and easy to reach. Would highly recommend!

We stayed with our two children, my sister her husband and two children, and my parents. It was amazing! Everything you need in one place. The management team as well as the onsite staff were very eager to help and easy to reach. Would highly recommend!

Manager's Response

You can walk to Akumal along the beach, about a 20 minute walk....during daylight hours. We arranged for the management to make us 2 meals a day and I would highly recommend it! All meals were delicious and very, very reasonable. We did taxi into town a few nights for dinner at La Buena Vida which was also wonderful, but the taxi rides are NOT inexpensive so renting a car would be a great idea. We had beautiful sunny days with a bit of wind. Pool area will be shaded for most of afternoon but there is full sun along with beach chairs up on top for sun lovers. Rooms were VERY clean and it was perfect for our family of 8 adults and 2 small children. Kayaks are there to use and lots of beach toys for the kids too. There are also snorkels and the snorkling is fantastic, no need to go into town for that, you can do it right there at the property. The cenote jungle was a great attraction, near the town of Akumal. SO quiet, peaceful and beautiful. But again you will need to taxi there if you don't have a car. A few of us went to the golf course is right across the street from the property. I can't think of anything about this property that I would not recommend. Truly 5 star!

You can walk to Akumal along the beach, about a 20 minute walk....during daylight hours. We arranged for the management to make us 2 meals a day and I would highly recommend it! All meals were delicious and very, very reasonable. We did taxi into town a few nights for dinner at La Buena Vida which was also wonderful, but the taxi rides are NOT inexpensive so renting a car would be a great idea. We had beautiful sunny days with a bit of wind. Pool area will be shaded for most of afternoon but there is full sun along with beach chairs up on top for sun lovers. Rooms were VERY clean and it was perfect for our family of 8 adults and 2 small children. Kayaks are there to use and lots of beach toys for the kids too. There are also snorkels and the snorkling is fantastic, no need to go into town for that, you can do it right there at the property. The cenote jungle was a great attraction, near the town of Akumal. SO quiet, peaceful and beautiful. But again you will need to taxi there if you don't have a car. A few of us went to the golf course is right across the street from the property. I can't think of anything about this property that I would not recommend. Truly 5 star!

Manager's Response

This was my first VRBO experience and it definitely exceeded our expectations. There's nothing at all that I could find fault with. It was actually a perfect size for 10 of us and the home was equipped with everything we needed. The food and our chefs were amazing. Even on a night when there was a big strom and half our block lost electricity for the evening ours, they utilized all their resources to make our last night (even celebrating a birthday for one of our group) spectacular. They were just incredible. All correspondence from beginning to end was wonderful. Our home caretaker was just delightful! The only one thing which has nothing to do with the home, is make sure you carry cash. That was a little bit of a hindrance as many things were cash only.

This was my first VRBO experience and it definitely exceeded our expectations. There's nothing at all that I could find fault with. It was actually a perfect size for 10 of us and the home was equipped with everything we needed. The food and our chefs were amazing. Even on a night when there was a big strom and half our block lost electricity for the evening ours, they utilized all their resources to make our last night (even celebrating a birthday for one of our group) spectacular. They were just incredible. All correspondence from beginning to end was wonderful. Our home caretaker was just delightful! The only one thing which has nothing to do with the home, is make sure you carry cash. That was a little bit of a hindrance as many things were cash only.

The villa is spotless and has everything you want or need. The staff was wonderful and we had dinner prepared 4 of our seven nights. The food was excellent and the service was wonderful. The house manager was great and had a wealth of knowledge about the area. It was a little windy but other than that the weather was perfect.

The villa is spotless and has everything you want or need. The staff was wonderful and we had dinner prepared 4 of our seven nights. The food was excellent and the service was wonderful. The house manager was great and had a wealth of knowledge about the area. It was a little windy but other than that the weather was perfect.

Manager's Response

Overall, we had a very fun family vacation. We wouldn't rent Casa San Francisco again, though.
The property was in a good location, fairly well maintained, mostly clean, and basically met expectations. Beds were excellent. Staff were very nice people - cheerful and helpful - but communication was very difficult due to their lack of tech skills and a language barrier. Communication with management company was very poor until about a week prior to our stay, then excellent during our stay. Kitchen was ill-equipped for food prep by guests, which was a real disappointment because we all love to cook, and would have baked goodies. Oven's thermostat didn't work. Gathering areas - dining, living, kitchen - were small and very loud (sound absorbing surfaces on walls, floors, furnishings would have helped).

Overall, we had a very fun family vacation. We wouldn't rent Casa San Francisco again, though.<br/>The property was in a good location, fairly well maintained, mostly clean, and basically met expectations. Beds were excellent. Staff were very nice people - cheerful and helpful - but communication was very difficult due to their lack of tech skills and a language barrier. Communication with management company was very poor until about a week prior to our stay, then excellent during our stay. Kitchen was ill-equipped for food prep by guests, which was a real disappointment because we all love to cook, and would have baked goodies. Oven's thermostat didn't work. Gathering areas - dining, living, kitchen - were small and very loud (sound absorbing surfaces on walls, floors, furnishings would have helped).

Great location, great house and great staff...what more is needed!? Of highlight is the house manager, cook/maid service and security personnel!

Great location, great house and great staff...what more is needed!? Of highlight is the house manager, cook/maid service and security personnel!

Manager's Response

MAGNIFICENT. It was perfect for my few days in Akumal. Wish I could have stayed a few more days

MAGNIFICENT. It was perfect for my few days in Akumal. Wish I could have stayed a few more days

Manager's Response

Great property with everything you need, super clean, can't beat the location as it's right on the beach in a very safe area. Definitely enjoyed using the kayaks on the bay. There is an excellent restaurant walking distance. The staff was super nice and management communication was perfect. Absolutely nothing to complain about, I definitely highly recommend this property.

Great property with everything you need, super clean, can't beat the location as it's right on the beach in a very safe area. Definitely enjoyed using the kayaks on the bay. There is an excellent restaurant walking distance. The staff was super nice and management communication was perfect. Absolutely nothing to complain about, I definitely highly recommend this property.

Manager's Response

Lovely house on the beach and very comfortable. Great location to explore Akumul, Talum and Playa del Carmen. Property description and warning of excessive seaweed was accurate, Management company was great and responsive. Welcome dinner by chef was excellent and highly recommend others to do.
I wish the kitchen was stocked better with more pitchers (bought one for house), non-stick pan, baking sheet, containers with lids for leftovers, and spices. Other suggestions: The fountain in front worked when we arrived and was never working afterwards. The housekeepers took the kitchen hand towels away for two days and had to use paper towels, hot and cold water was not reliable... no cold water in main floor bedroom shower, burnt out light in casita bathroom. Can you add in instructions where the light switch for the pool is located, did not find until last day. Would have also liked more than two towels per bathroom. Make sure you bring your own shampoo and soap.. they provide hand soap.

Lovely house on the beach and very comfortable. Great location to explore Akumul, Talum and Playa del Carmen. Property description and warning of excessive seaweed was accurate, Management company was great and responsive. Welcome dinner by chef was excellent and highly recommend others to do. <br/>I wish the kitchen was stocked better with more pitchers (bought one for house), non-stick pan, baking sheet, containers with lids for leftovers, and spices. Other suggestions: The fountain in front worked when we arrived and was never working afterwards. The housekeepers took the kitchen hand towels away for two days and had to use paper towels, hot and cold water was not reliable... no cold water in main floor bedroom shower, burnt out light in casita bathroom. Can you add in instructions where the light switch for the pool is located, did not find until last day. Would have also liked more than two towels per bathroom. Make sure you bring your own shampoo and soap.. they provide hand soap.

Manager's Response

the Villa was beautiful and a close walk to restaurants and stores. the staff was amazing and very helpful. and the view was to die for.

the Villa was beautiful and a close walk to restaurants and stores. the staff was amazing and very helpful. and the view was to die for.

Casa San Francisco provides everything you could want for a casual, relaxing stay in a safe neighborhood right on the beach. The house is very comfortable and spotlessly clean, and the staff were really friendly and responsive. Our group of extended family spent a great week at Casa San Francisco, including daily swimming in the pool or at the beach in front prof the house or both. As long as you have swim shoes (there are rocks) you can swim out directly from the beach in front of the house and snorkel amidst colorful fish.

The town of Akumal is less than 10 minutes away by car, and has a fully stocked grocery store, as well as several excellent restaurants. If you’re looking for a place to truly unwind away from the party/hotel scene of Cancún and Playa del Carmen, this is a perfect spot.

Casa San Francisco provides everything you could want for a casual, relaxing stay in a safe neighborhood right on the beach. The house is very comfortable and spotlessly clean, and the staff were really friendly and responsive. Our group of extended family spent a great week at Casa San Francisco, including daily swimming in the pool or at the beach in front prof the house or both. As long as you have swim shoes (there are rocks) you can swim out directly from the beach in front of the house and snorkel amidst colorful fish. <br/><br/>The town of Akumal is less than 10 minutes away by car, and has a fully stocked grocery store, as well as several excellent restaurants. If you&#x2019;re looking for a place to truly unwind away from the party/hotel scene of Cancún and Playa del Carmen, this is a perfect spot.

We had the best vacation at Casa San Francisco and can't wait to book again! The house and property are accurately pictured in the listing and the home is well-maintained. The property manager Guille could not have been more genuine and helpful and we enjoyed our conversations with her throughout the week so much. Do yourself a favor and book a home-cooked meal (or several!) - Guille will take care of all the details and you will not be disappointed in the food - it was an amazing value and such a treat. We would not hesitate to book here again - it's a perfect location for a relaxing vacation - beautiful, quiet and safe. Thanks for having us!

We had the best vacation at Casa San Francisco and can't wait to book again! The house and property are accurately pictured in the listing and the home is well-maintained. The property manager Guille could not have been more genuine and helpful and we enjoyed our conversations with her throughout the week so much. Do yourself a favor and book a home-cooked meal (or several!) - Guille will take care of all the details and you will not be disappointed in the food - it was an amazing value and such a treat. We would not hesitate to book here again - it's a perfect location for a relaxing vacation - beautiful, quiet and safe. Thanks for having us!

Absolutely perfect for a relaxing vacation in the quiet part of Rivera Maya. We loved everything about the place and felt secure in the gated community with security that walked the beach regularly. Pictures and descriptions are accurate, property was clean and the manager/caretakers were awesome. You definitely need a car if you stay here.

Absolutely perfect for a relaxing vacation in the quiet part of Rivera Maya. We loved everything about the place and felt secure in the gated community with security that walked the beach regularly. Pictures and descriptions are accurate, property was clean and the manager/caretakers were awesome. You definitely need a car if you stay here.

Let me start by saying that the staff here is amazing! They do a great job with everything! Cleaning, cooking, and laundry was all just top notch. They are very hard working and just pleasant to be around, so don’t forget to tip them before you go. They deserve every bit of it. The house is gorgeous and the pool and ocean view is fabulous. Our group of 9 had such an amazing time here. The staff even helped plan a special dinner including Mariachi! We can’t wait to come back.

Let me start by saying that the staff here is amazing! They do a great job with everything! Cleaning, cooking, and laundry was all just top notch. They are very hard working and just pleasant to be around, so don&#x2019;t forget to tip them before you go. They deserve every bit of it. The house is gorgeous and the pool and ocean view is fabulous. Our group of 9 had such an amazing time here. The staff even helped plan a special dinner including Mariachi! We can&#x2019;t wait to come back.

Fantastic home, location and people. The folks who helped us while our family was there were terrific. Other than the fact that the beach is very rocky, our stay was nothing less than a nearly perfect 10.

Fantastic home, location and people. The folks who helped us while our family was there were terrific. Other than the fact that the beach is very rocky, our stay was nothing less than a nearly perfect 10.

We stayed in July 2020. Directly on the beach, the home contains five air-conditioned, large bedrooms each with an en-suite: first floor-two twin beds and one day sofa; second floor-three bedrooms with king beds; casita -queen bed.
The kitchen is small but well stocked with appliances, dishes, and utensils. The living and dining room are adequate size. There is a TV in the LR. There is a pool outside the back. There are also kayaks available to take into the water.
The house has a manager, a maid, and an outside caretaker. They work everyday except Sundays.The caretaker and his wife double as the chefs should you wish them to prepare any meals.We had 4 dinners prepared that were local cooking and extremely delicious. You pay them for their shopping and for their service. We highly recommend them.
We were able to find a snorkeling tour, as well as, a fishing tour. There are a few restaurants open nearby that serve delicious Mexican food. There is a Walmart on the way from the airport where we stopped. There are also small stores in the neighborhood.
High points: The house manager is very friendly and efficient. She speaks English and Spanish. She is knowledgeable about the area and can arrange many activities as long as they are open in this COVID time. The maid is nonintrusive and very efficient. She will do your laundry for a fee. The caretaker arrives early to prepare the pool and grounds areas.The house is in a small beachfront, gated community with a security guard that walks the beach. The wi-if worked well for us.
Inconveniences: The LR television was not able to find the dish site. It was not fixed during our stay. There is a TV in an upstairs bedroom which worked. There was an influx of seaweed on the beach, and the entrance to the beach is rocky so wear your water shoes and take the kayaks out.
All in all we had a great time and would recommend this home to anyone.

We stayed in July 2020. Directly on the beach, the home contains five air-conditioned, large bedrooms each with an en-suite: first floor-two twin beds and one day sofa; second floor-three bedrooms with king beds; casita -queen bed.<br/>The kitchen is small but well stocked with appliances, dishes, and utensils. The living and dining room are adequate size. There is a TV in the LR. There is a pool outside the back. There are also kayaks available to take into the water.<br/>The house has a manager, a maid, and an outside caretaker. They work everyday except Sundays.The caretaker and his wife double as the chefs should you wish them to prepare any meals.We had 4 dinners prepared that were local cooking and extremely delicious. You pay them for their shopping and for their service. We highly recommend them.<br/>We were able to find a snorkeling tour, as well as, a fishing tour. There are a few restaurants open nearby that serve delicious Mexican food. There is a Walmart on the way from the airport where we stopped. There are also small stores in the neighborhood.<br/>High points: The house manager is very friendly and efficient. She speaks English and Spanish. She is knowledgeable about the area and can arrange many activities as long as they are open in this COVID time. The maid is nonintrusive and very efficient. She will do your laundry for a fee. The caretaker arrives early to prepare the pool and grounds areas.The house is in a small beachfront, gated community with a security guard that walks the beach. The wi-if worked well for us.<br/>Inconveniences: The LR television was not able to find the dish site. It was not fixed during our stay. There is a TV in an upstairs bedroom which worked. There was an influx of seaweed on the beach, and the entrance to the beach is rocky so wear your water shoes and take the kayaks out.<br/>All in all we had a great time and would recommend this home to anyone.<br/>