What Today’s Guests Are Booking, Requesting, and Expecting
Today’s travelers are looking for more than just a place to stay—they want a stay that feels personal, connected, and restorative. Whether you're new to vacation rental ownership or managing a long-term investment, understanding guest expectations is key to staying competitive.
Here’s what’s trending across Akumal, Tulum, and the Riviera Maya, and how to use these insights to grow your rental business.
Local Experiences and Curated Activities
Travelers are craving meaningful connections to the places they visit. Cookie-cutter tours are out—unique, culturally rich experiences are in.
Popular requests include:
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Private cenote tours with local guides
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In-home or beachfront Mexican cooking classes
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Artisan workshops and market tours
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Guided day trips to ruins, hidden beaches, or nearby villages
If you're working with Akumal Direct, your guests can easily arrange these activities through our Guest Services Office on Half Moon Bay. Whether they booked directly or through Airbnb, they're covered. Support is also available via WhatsApp at +52 984 745 5203.
Concierge and In-Home Services Are Game-Changers
It’s not just about where guests stay—but how they feel during their stay. Properties that offer personalized services consistently earn higher ratings, longer bookings, and better reviews.
In-demand services include:
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Private chef-prepared meals
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Daily housekeeping with a personal touch
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In-villa massages and wellness treatments
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Pre-arrival grocery delivery
These services create a seamless experience, making guests feel pampered and at home. And when it's easy for them, it's better for your bottom line.
Amenities That Guests Now Expect
Some features used to be considered extras. Now, they’re expected.
Here’s what today’s guests are looking for when booking a vacation rental in Akumal or Tulum:
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Fast, reliable Wi-Fi
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Fresh drinking water (daily or filtered)
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High-quality linens and towels
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Comfortable, supportive beds
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Air conditioning in key living areas
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Beach gear: chairs, umbrellas, coolers, and snorkel equipment
Delivering on these basics makes a huge difference in guest satisfaction—and your online reviews.
The Bottom Line
Today’s vacationers are traveling with intention. They want comfort, local flavor, and personalized service—all in one stay. As an owner, adapting to these trends not only increases bookings but also builds loyalty and long-term value for your property.
Need help offering more services or want to enhance your guest experience?
We’re here to help. Reach out to the Akumal Direct team or visit our Guest Services Office on Half Moon Bay. You can also message us on WhatsApp at +52 984 745 5203 for quick, friendly support.